Call Forwarding Variations

PBXs support three different kinds of call forwarding:

Important: Not available for operation on the PBX COMpact 3000 analogue/ISDN/VoIP.

When call forwarding (CF) for subscribers is used, internal and external calls to a single telephone can be rerouted to other internal telephones or external connections. In this way, the subscriber in question or his replacement can take these calls on another telephone.

Call forwarding for subscribers makes sure that the subscriber in question or his replacement is always available at his own phone number, even if the subscriber cannot take a call on his own telephone.

Important: Call forwarding for subscribers does not function for incoming group calls on your telephone. If you want to prevent your telephone from ringing unanswered when calls to the group in which you belong come through, you need to log yourself out of the group or configure call forwarding for groups.

Note: If you would like to configure call forwarding for subscribers on the destination telephone, use the follow-me function.

Call Forwarding for Groups

Important: Not available for operation on the PBX COMpact 3000 analogue/ISDN/VoIP.

When call forwarding for groups is used, internal and external calls to a group can be rerouted to other internal telephones or external connections. In this way, a person that is not a member of this group and therefore cannot log in, can receive these calls.

Call forwarding for groups makes sure that someone is always available on the group number, even if the calls cannot be taken by a member of the group.

To configure call forwarding for groups, refer to the Operation Advanced Information for the PBX.

Call Forwarding for External Numbers

When call forwarding for external numbers is used, calls made to an external phone number (dialled by an external caller) are rerouted to other external connections. In this way, these calls can be taken on another telephone, for example, on a mobile phone if no one can take the call internally.

Call forwarding for external numbers can be configured for the current configuration or for the permanent configuration.

Note: If you want to also forward internal calls, use call forwarding for subscribers or for groups instead of call forwarding for external numbers. This also allows forwarding to internal telephones.