Functions > Waiting Field Function > Sequence for Call Acceptance in Waiting Field
Sequence for Call Acceptance in Waiting Field
Call acceptance in the waiting field is carried out as follows:
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If all of the waiting field receptions have been switched off, the telephones ring according to normal call distribution.
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After switching on one or more waiting field receptions, the calls in the respective waiting field are signalled on the waiting field keys of the enabled waiting field receptions.
Important:
After switching on the waiting field reception, any call forwarding for subscribers configured for the telephone, parallel calls as well as the do-not-disturb function are switched off. Not until the waiting field reception is switched off (on the telephone) will these functions (for example, call forwarding on an answering machine) become available again. The function in question (except parallel calling) must be switched on again.
For existing calls, incoming exchange line calls are signalled by blinking LEDs and also by an attention tone, if enabled. For multiple active waiting field receptions, a caller placed in the waiting field is also signalled in the other waiting field receptions by the attention tone.
 
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The caller can be accepted normally by picking up the receiver or placed in the waiting field by pressing the associated waiting field key. If the automatic call acceptance is set to on busy or according to a time, callers are also automatically placed in the waiting field.
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A caller who has been placed in the waiting field, hears hold music. If a group is configured as waiting field reception and text before answering is enabled, the caller hears the text before answering announcement first.
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A caller is kept a max. of 16 minutes without interruption in the waiting field. If the waiting time is not interrupted by a call to the waiting caller or the call is forwarded, the connection is disconnected.
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You are reminded that the subscriber is still waiting by a short tone once per minute.
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Press the corresponding waiting field key to initiate a call with a caller in the waiting field.
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A caller in the waiting field can be rerouted internally as normal. If the line of the person being called is busy, the caller can be placed in that person's queue. If the person being called does not accept the call, the caller is put back in the waiting field. This is signalled by an attention tone, if enabled.
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If there is no one in the waiting field, you can make calls as normal and use the keys on the telephone without limitations.
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As long as information about a call in the queue is showing on the display (LED lights up in yellow), several of the keys are without function and as soon as you picked up the receiver, you are connected to the call in the queue. You can prevent this by pressing the Home key. After this, the LED lights up in red and the display is in the idle state. Now you can make a call as normal, for instance, by selecting a phone number from the telephone book.
COMfortel 1600 - Firmware V2.2 - COMfortel Set V3.16 - Advanced Information V10 02/2019