Function Areas of the Hotel Function

Functions > Hotel Function > Function Areas of the Hotel Function

Function Areas of the Hotel Function

The range of features in the hotel function can be divided into the following three areas:

Hotel reception telephones

Via the display and the LEDs on the function keys, the hotel reception telephone supports various control and query functions thereby making the need of a PC at the reception unnecessary. A function key is configured on the reception telephone for each room. In addition to check-in and check-out, other functions are available.

Before check-in, the status of the room can be checked (cleaned, unclean, blocked) and changed.

As soon as check-in is complete, the following configuration and query functions can be used.

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Call charge queries including check-in date

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Interim call charge calculation printout

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Wake-up time configuration

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External access block

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Room telephones

The PBX provides a variety of functions that may not be suitable or may even be harmful in relation to room telephone use. Therefore, telephones configured as room telephones are blocked from not only programming functions (for example, do-not-disturb, call forwarding) but also from switching functions and special types of call initiation. This means that guests can only make and except calls. Furthermore, cleaning personnel have the option of indicating the status of the room by entering a series of numbers (cleaned, unclean, blocked).

The advantages of a system telephone compared to using standard telephones include centrally controlled delete functions when a guest checks out (data protection) as well as various convenience functions, and specially configured function keys when necessary. The functions that are still permitted on room telephones are operated in the exact same way as is described for normal telephones. With one exception: A function key assigned to the hotel room function enables the guest to set a wake-up time as well as query his call charges and his check-in time.

The following functions are still possible:

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Making and excepting internal and external calls

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Deleting data and call charges using the Functions menu command (this does not affect the call charge counter on the PBX)

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The use of the caller/call/redial list as well as of the telephone book (parts of the telephone book can be blocked in the telephone)

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Scheduled call/reminders and power dialling

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Call charge query and wake-up time configuration using a function key

This print function enables a printout of the guest's call charges up to that point as an invoice (or interim invoice) including an itemised list of the individual calls. This function is controlled by the hotel reception telephone.

Note: The recommended printers are listed in the manual for the PBX in question.

COMfortel 1600 - Firmware V1.8 - COMfortel Set V3.12 - Operation and Configuration V08 05/2016