Placing Call Partner in Waiting Loop

Telephoning > Transferring > Placing Call Partner in Waiting Loop

Placing Call Partner in Waiting Loop

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Internal transfer destination

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Telephone is a system telephone on the PBX or placing in the waiting loop is performed on the PBX for which the sequence ##07 has been entered under Settings > Providers & PBXs > Name of Provider/PBX > Special numbers > Keypad sequence for waiting loop.

Note: With some PBXs the function is limited to external callers (see Advanced Information of the PBX).

If the internal telephone to which you are trying to transfer a call is busy, proceed as follows:

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Put down the receiver.

The call partner continues to listen to the on-hold music.

As soon as the internal subscriber hangs up the receiver, this communication partner is called. Once they accept the call, they are connected with the subscriber in the waiting loop.

If the internal subscriber does not answer the call within 60 seconds, or the line remains busy during the three minute waiting time, the call will be transferred back to you.

If you pick up the receiver, you will be reconnected with the call partner. You can then place them in the waiting loop again. If you do not pick up the call within 60 seconds, the connection is disconnected completely (for example, even if your line was only busy for a brief period).

COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information V09 03/2024