Determining Different Types of Calls

Settings > Ringtones > Determining Different Types of Calls

Determining Different Types of Calls

There are 20 different ringtones available to differentiate between call types. You can use COMfortel Set Answering machine > Data exchange to add additional audio files (*.wav) to these ringtones.

The ringtones can be assigned to different kinds of calls, callers or call destinations. You can make the assignments depending on what information you think is the most important. Configure the settings as follows:

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If you want to differentiate between the different kinds of calls by using different ringtones, configure the corresponding settings using the telephone or using COMfortel Set. The following kinds of calls are available for this:

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Call for group (a call directed to a group)

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External callback calls

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Internal callback calls

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Scheduled calls

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Call deblocker calls (calls enabled despite do-not-disturb)

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You can differentiate between callers by using different ringtones. Enter the phone number of the subscribers to a local telephone book and assign a unique ringtone to each respective subscriber (the prerequisite for this function is that the caller transmits his phone number).

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If you want to be notified, using different ringtones, which of your external numbers the caller dialled, configure the corresponding settings using COMfortel Set.

Important: Only available for operation on the PBXs COMpact 3000 analogue/ISDN/VoIP, COMpact 5010 VoIP, COMpact 5020 VoIP, COMpact 4000, COMpact 5000/R, COMpact 5200/R, COMpact 5500R and COMmander 6000/R/RX.

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If you want to be notified, using different ringtones, which of your groups is being called by the caller, configure the corresponding settings using COMfortel Set.

As external, internal and door calls can be affected by more than one of these four settings, these call types are signaled based on a predetermined sequence (priority list). When this is done, the caller is always identified first. If no specific ringtone has been configured for the caller, the external number or group number dialled by the caller is checked. If no specific ringtone has been configured for this either, the ringtone of the call type is used.

Priority List for External Calls

1.

The ringtone defined in the telephone book, in as far as the caller can be identified as a telephone book entry

2.

For the ringtone configured for the call type call deblocker, in as much as the caller can be identified even when he has do-not-disturb enabled as a part of a call deblocker

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For a ringtone configured for a certain external number, in as much as the phone number was dialled by the caller

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For the ringtone configured for a certain group number, in as much as the group is called

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For the ringtone configured for a certain call type group calling, in as much as a non-specified group is called

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For the ringtone for the call type external calls

Priority List for Internal Calls

1.

The ringtone defined in the telephone book, in as far as the caller can be identified as a telephone book entry

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For the ringtone configured for a certain group number, in as much as the group is called

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For the ringtone configured for a certain call type group calling, in as much as a non-specified group is called

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For the ringtone for the call type internal calls

Priority List for Door Calls

1.

The ringtone defined in the telephone book, in as far as the door terminal can be identified as a telephone book entry

2.

For the ringtone for the call type door call

COMfortel 1400 - Firmware V2.2 - COMfortel Set V3.16 - Advanced Information V07 02/2019