More Information on "Announcement Before Answering" for Group

You switch the "Announcement before answering" function on separately for each group.

Two types of "Announcement before answering" are available:

The caller hears the announcement for "Announcement before answering" only if all the group members are busy. After this, the caller is automatically connected to the appropriate queue.

Announcement before answering always

The caller hears the announcement no matter whether the group members are being called or are busy. If all the group members are busy, the caller is automatically connected to the appropriate queue.

Note: Using the Configuration Manager on the PBX you can define whether the telephones set to the "always" variant ring during or after an announcement. You can also define whether the caller hears on-hold music or the call tone after hearing the announcement.