Functions > Waiting Field Function (System Telephone) > Process of Call Acceptance in Waiting Field
Process of Call Acceptance in Waiting Field
Call acceptance in the waiting field is carried out as follows:
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If all of the waiting field receptions have been switched off, the telephones ring according to normal call distribution.
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After one or more waiting field reception telephones are switched on, calls that belong to the waiting field are signalled on the key (waiting field keys), on the switched on waiting field reception telephones, that have been assigned with the Shared line function.
Important:
After the waiting field reception telephone is switched on, any subscriber call forwarding configured for the telephone, parallel calls, and the do-not-disturb function, are switched off. These functions (for example, call forwarding on an answering machine) do not become available again until the waiting field reception is switched off (on the telephone). The function in question (except parallel calling) must be switched on again.
 
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The caller can be accepted normally by picking up the receiver or placed in the waiting field by pressing the associated waiting field key. If the automatic call acceptance is set to "on busy" or "according to a time", callers are also automatically placed in the waiting field.
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When a caller is put into a waiting field, they hear the on-hold music. If a group is defined as a waiting field reception, and the "Announcement before answering" function is enabled, the caller first hears first the "Announcement before answering" announcement.
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A caller is kept a max. of 16 minutes without interruption in the waiting field. If the waiting time is not interrupted by a call to the waiting caller or the call is forwarded, the connection is disconnected.
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Press the corresponding waiting field key to initiate a call with a caller in the waiting field.
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An external caller in the waiting field can be transferred internally as normal. If the line of the person being called is busy, the external subscriber can be placed in that person's queue. If the person being called does not accept the call, the external caller is put back in the waiting field.
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If no one is waiting in the waiting field, you can make calls as normal and use the keys on the telephone without any restrictions.
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Some of the keys have no function for as long as information about a call in the queue is visible on the display (LED lights up in yellow). In this case, as soon as you pick up the receiver, you are connected to the call in the queue. You can prevent this by pressing the Home key. After this, the LED lights up in red and the display is in the idle state. Now you can make a call as normal, for instance, by selecting a phone number from the telephone book.
COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information V08 12/2020