Service and Maintenance > Update and Provisioning > Procedure in Case of Firware Update Problems
Procedure in Case of Firware Update Problems
If you have carried out a firmware update, and the firmware proves to be faulty, you can upload another firmware in the telephone.
Proceed as follows:
•
Using the telephone
Requirements:
•
Firmware file (*.rom) saved on the hard disk
 
Notes:
You find the firmware file on the Internet (Auerswald: www.auerswald.de/service, FONtevo: support.fontevo.com).
To get information about the firmware version that is currently saved in the telephone, select  > Settings > System >About phone or, in the Configuration Manager, click on the logo at the top right with the left-hand mouse button.
 
To upload another firmware in the telephone, proceed as follows:
1.
Remove the telephone from the power supply, by detaching the PoE cable.
2.
Press the hook key and the query key simultaneously. Keep both keys pressed.
3.
While keeping both keys pressed, reconnect the telephone using the PoE cable.
The LEDs on the loudspeaker and Message key begin to flash green quickly for approximately 4 seconds.
After that the LEDs flash more slowly for approximately 4 seconds.
4.
As soon as the LEDs start flashing more slowly, release the hook key and the query key.
5.
Open the Configuration Manager.
6.
Click Select file.
7.
Select the file (*.rom) and then click Open (this text varies according to which operating system is in use).
8.
Click Upload.
9.
To activate the new firmware, click Reboot.
COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information V08 12/2020