Call Forwarding for External Numbers

When call forwarding for external numbers is used, calls directed to an external number (dialled by an external caller) are rerouted to other external connections. This allows these calls to be taken on another telephone, for example, on a mobile phone if no one can take the call internally.

Call forwarding for external numbers can be configured for the current configuration or for the permanent configuration.

The call forwarding for external numbers is set up in the PBX, using the system telephone, and is executed there.

Important: Call forwarding is only possible for external numbers if the telephone is a system telephone on the PBX. Calls for subscribers can only be forwarded to other internal telephones if the telephone is called via the same PBX.

Note: If you also want to forward internal calls, use call forwarding for subscribers instead of call forwarding for external numbers. This also allows calls to be forwarded to internal telephones.

Proceed as follows:

•

Using the telephone (function key or

> Functions > Call fwd.: MSN/DDI)

Requirements:

•

Telephone is system telephone on the PBX

•

Features to be configured by the network provider (fwd, keypad) permission granted in the PBX

Operation

•

switch on: Switches on call forwarding for external numbers.

•

switch off: Switches off call forwarding for external numbers (no further action is required).

Forwarding type

•

unconditional: Switches on or off "Call fwd. unconditional" (unconditional call forwarding) for external numbers.

•

on busy: Switches on or off call forwarding for external numbers on busy.

•

not responding: Switches on or off call forwarding for external numbers on no reply.

Notes:

A different destination can be configured for each of the three types of call forwarding.

If "Call fwd. on busy" and "Call fwd. on no reply" are enabled at the same time, both will apply. The call is forwarded to the different, appropriate phone numbers, depending on which situation occurs – the telephone is busy or nobody answers.

If "Call fwd. unconditional" is enabled in addition to the "Call fwd. on busy" and/or "Call fwd. on no reply" options, all calls are forwarded immediately. In this case, the other call type forwarding are overridden, but remain enabled. As soon as "Call fwd. unconditional" is switched off, all the other types of call forwarding that are enabled become effective again.

Forwarding configuration

•

current configuration: Call forwarding for external numbers is switched on or off in the current configuration.

•

permanent configuration: Call forwarding for external numbers is switched on or off in the permanent configuration.

Note: Call forwarding can only be switched on for the current configuration if all call forwarding is switched off for the permanent configuration.

Number to forward

Enter the PBX‘s external number that is to be forwarded (without exchange line access number and without area code).

Forwarding destination

Enter the forwarding destination either by entering it manually or by selecting a name via tapping on

Important: If the automatic exchange line request is disabled, the forwarding destination must always be entered with exchange line access number. If the automatic exchange line request number is enabled, the exchange line access number must always be entered without exchange line access number.