Call-Waiting Calls
Requirements for use
•Call waiting must be enabled for the user/subscriber, both in the softphone and on the PBX.
•The called person must currently be on an active call. If the call partner is waiting, the person making the call waiting call hears the busy signal and the call is ended.
Configuration
In the Softphone
• > Audio > More functions > Call waiting
on the PBX
•User / Subscriber > Phone numbers > Reachability
Further help under More functionsProcess
1.A call waiting call is signalled during a conversation.
First, the call waiting tone is switched on automatically. You hear a ringtone. If you switch the ringtone off, the call is only displayed in the call window. The call waiting caller hears the ringing tone.
2.You can do one of the following:
−Reject the call waiting call.
The call waiting caller hears the busy signal.
−You take the call waiting call.
You are then connected with the call waiting call. The previous call partner is held.
−You disconnect the current call by hanging up.
The softphone rings. You can accept the call as usual.
−You forward the call waiting call.
The call waiting caller also hears the ringing tone until the called person lifts their handset. You are now connected to the first call partner.
Silent call waiting
Call window >
The call waiting call continues, but the call is only shown visually on the call window.
Note: When the option has been selected, it cannot be cancelled for this call.Accepting a call
Call window >
Rejecting a call
Call window >
Forwarding
> enter phone number > Transfer
or
> select contact in contact list >
or
> select contact in contact list. Drag and drop contact into call window transfer area.