Help > User Interface > Settings > Functions > Automation > Call events
Call events
Enable call recording for all calls
All incoming calls are automatically recorded.
*Important: Note the following legal notes prior to recording a call.
The recorded conversation contains the following components:
•The spoken word of both ends of a telecommunication connection
Depending on the configuration, the following metadata can be contained in the file name:
•ID of selected number
•Contact display name
•Subscriber number of the contact
•Name of the account
•Year
•Month:
•Day
•23 (hour)
•Minute:
•Second:
•Part X of X of the entire recording
Before a conversation is recorded, all call participants must be informed that recording will take place and who will process the data acquired. It is absolutely necessary to store the data safely and in accordance with the legal requirements. If you want to provide your specialised dealer or the manufacturer with the recorded data, for error analysis, you must ensure that the legal requirements are fulfilled.
Directory to store the recorded conversations
Select a local storage location for recorded conversations.
A recording can be started in the active call window: select .
*Important: Note the following legal notes prior to recording a call.
The recorded conversation contains the following components:
•The spoken word of both ends of a telecommunication connection
Depending on the configuration, the following metadata can be contained in the file name:
•ID of selected number
•Contact display name
•Subscriber number of the contact
•Name of the account
•Year
•Month:
•Day
•23 (hour)
•Minute:
•Second:
•Part X of X of the entire recording
Before a conversation is recorded, all call participants must be informed that recording will take place and who will process the data acquired. It is absolutely necessary to store the data safely and in accordance with the legal requirements. If you want to provide your specialised dealer or the manufacturer with the recorded data, for error analysis, you must ensure that the legal requirements are fulfilled.
File name for the recorded conversations
Sets the structure of the automatically generated file name.
The parameters below can be used in whatever way required: the sequence is freely definable.
Parameter
Meaning
DNID
ID of selected number
name
Contact display name
phone
Subscriber number of the contact
number
Subscriber number of the contact
Account
Name of the account
YYYY
Year
MM
Month:
DD
Day
hh
23 (hour)
NN
Minute:
ss
Second:
recording_part
Part X of X of the entire recording
Example:recorded_conversation_{YYYY}-{MM}-{DD}-{HH}_{NN}_{SS}_{account}_{num- ber}_part{recording_part}
On transfer request mode
Always accept
While you are being called, or during an active call, the call can be taken by a different internal telephone, provided that the call pick-up has been permitted for the user/subscriber involved, on the PBX.
Setting in the PBX under
•COMtrexx: User > Configure > Settings > Call pick-up
•COMmander/COMpact:Subscriber > Configure > Settings > Call pick-up
Always reject
In general, incoming calls or active calls cannot be taken over by a different internal telephone.
InterCom
If this function is activated, a bi-directional connection is created between the InterCom source and InterCom destination.
An incoming call is accepted automatically. No ringing or active call acceptance.
To initiate an outgoing InterCom call, a prefix for international calls is set before the phone number. You can find this in the documentation of the PBX under Short reference > InterCom.
Prerequisite: InterCom permission must have been granted on the PBX:
•COMtrexx: User > Configure > Settings > Intercom permission
•COMmander/COMpact:Subscriber (scr.) > Configure > Settings > InterCom permission
Auto reject calls if status is set to
Incoming calls are automatically rejected when the selected presence status occurs.