Call
You can use the softphone to make internal calls (on the PBX) and external calls.
During a call, information is displayed about it in the call window (e.g. call duration, account).
Muting a call
Active conversation
Switching off muting
Select again
Sending a DTMF signal during a call
To do this, enter digits and special characters
in the call window, using
or
on the PC keyboard.
Note: No DTMF tones can be entered using the dialpad in the main window.Hearing the call output on loudspeaker
During the call or when it is ringing, select
Note: The audio settings in the softphone must be configured to enable loudspeaker listening mode to be used. When the function is activated, the microphone (speakerphone) and loudspeaker (speakerphone) are used.Further help under Device settingsSwitching off call output on loudspeaker
Select again
Recording a call
Active conversation
Important: Note the following legal notes prior to recording a call.The recorded conversation contains the following components:
•The spoken word of both ends of a telecommunication connection
Depending on the configuration, the following metadata can be contained in the file name:
•ID of selected number
•Contact display name
•Subscriber number of the contact
•Name of the account
•Year
•Month:
•Day
•23 (hour)
•Minute:
•Second:
•Part X of X of the entire recording
Before a conversation is recorded, all call participants must be informed that recording will take place and who will process the data acquired. It is absolutely necessary to store the data safely and in accordance with the legal requirements. If you want to provide your specialised dealer or the manufacturer with the recorded data, for error analysis, you must ensure that the legal requirements are fulfilled.
Switch off call recording
Select again
Putting a call on hold
Active conversation
Reconnecting an on-hold call
Call on hold >
Ending a call
Call window >
or
Main window >