A call partner can be transferred, i.e. connected, to an internal or external user.
A call can be transferred as follows:
•Transferring a call without an announcement
•Transfer the call with an announcement
Transferring a call without an announcement
If a call partner is transferred to another user, the call from the person who is transferring the call is ended immediately. If the user accepts the call, the connection is established.
If the called user does not pick up, the call returns to the caller's own phone after 2 minutes (or as set on the PBX).
Active conversation:
Drag and drop a contact into the call window transfer area.
or
Dial a phone number >
or
> select a contact in the contact list
When the call is ringing:
Drag user from the contact list and drop into the call window transfer area.
Transfer the call with an announcement
To transfer a call with an announcement, the active call partner is placed in the waiting position, either manually or automatically by dialling a phone number. This enables the person who is transferring the call to announce it.
Requirements:
•Active conversation
Manual call transfer:
1.Call menu >
The active call partner is placed in the waiting position.
2.Call menu >
3.Select the phone number or contact to which the call is to be transferred.
Automatic call transfer:
1.Call menu >
The active call partner is automatically placed in the waiting position.
2.Select the phone number or contact to which the call is to be transferred.