Reachability
Proceed as follows:
•Separately for groups
•Using the Configuration Manager: Groups > Properties
GROUP
Select the group you want to display/configure.
Important: The settings done are only valid on the condition that they are not overridden by a profile. The simultaneous display takes place on page Groups > Properties under Overridden by profile in configuration.
Note: [Name configuration] ...: In the displayed configuration, the function is overridden by the displayed setting. Configuration via the Configuration Manager (Groups > Profiles> ...)Note: not overridden by a profile: The function is currently not overridden by a profile.Note: (not profile-controlled): The function cannot be controlled with a profile.Reserved call channels | Number
External exchange line: For outgoing external calls of the group, the selected number of call channels of the selected external exchange line will be reserved. These call channels are never available to the other subscribers or groups.
No reservation
Call channels will not be reserved.
Note: For a VoIP account the possible number depends on the maximum number of VoIP channels, which is configered for the VoIP provider (Public switched tel. networks > Voice over IP (VoIP page) > Provider > Configure).Note: If a call channel should be reserved for one subscriber this subscriber has to be assigned alone to a group.Note: A call channel reserved for a group is only available for the members of the group who are logged in the group outgoing.Busy-on-Busy
Use case
•Announcement before answering (On busy or Always) is enabled
•The number of calls put through to the waiting loop should be limited by Busy-on-Busy so that not more callers are in the waiting loop than can be handled.
•Callers who are not put through to the waiting loop due to the limit, hear the busy tone.
•For this, Busy-on-Busy dynamic may not be selected.
deactivated
The number of callers to the group is unlimited.
busy from x connections on
The number of callers to the group is limited to a specific number.
dynamic
Note: Selecting dynamic can have effects on the function Do-not-disturb, Call waiting and Waiting loop if Announcement before answering is enabled.Registered and logged-in group members are recorded and the number of connections made to the group is automatically corrected downwards if necessary.
Ann. before answering
Off
On busy
When calling a busy group (all group members are busy) the caller hears an announcement before answering for greeting. After the announcement before answering, the caller is put into the waiting loop and hears Music on Hold.
Always
When calling a group the caller always hears the announcement before answering for greeting. If the line is busy, he is put into the waiting loop after the announcement before answering and hears Music on Hold. If the called phones are available, the caller hears Music on Hold also while the phones are ringing.
Ann. before answering | Call signalisation
Immediately
The call is signalled during the announcement before answering.
After announcement before answering
The call is signalled after the announcement before answering when the caller hears Music on Hold.
Ann. before answering | Selection of announcement
Announcement before answering which is played for the caller.
Rework time
Time that a group member cannot be called after an incoming internal or external call (e. g. for Call Center agents). During this time, the do-not-disturb function is enabled for the subscriber.
Note: The rework time can be cancelled at any time by switching off the do-not-disturb function (e. g. using a function key at the system phone).Note: The following characteristics apply for the devices COMfortel 3200/3500: Enabling this function on the telephone is not displayed in the configuration manager of the PBX. Enabling this function in the configuration manager of the PBX has no influence on the telephone (status is not displayed under the function keys)Maximum Hold time after Announcement before answering
Requirements
•enabled/configured functionAnnouncement before answering
The function determines the waiting time in the waiting loop of a group. The maximum possible waiting time is 30 minutes. This applies to the period in which no subscriber in the group is available. If a subscriber becomes free, the waiting time ends and the normal call duration of max. 3 minutes applies.
Call restrictor (incoming)
None
No call restrictor is used for group members logged in as outgoing.
As subscriber
The call restrictor selected for a subscriber is used.
Call deblocker (incoming)
None
No call deblocker is used for group members logged in as outgoing.
As subscriber
The call deblocker selected for a subscriber is used.
Follow-me | Destination number:
Internal and external calls to the group are forwarded to the entered destination number.
Multi-path Call Forwarding | Destination number:
Internal and external calls to the group are signaled additionally to the entered destination number.
Note: Multi-path call forwarding for a group is executed during the entire calling period independent of the ringing sequence for the group. It is not executed if the group itself is the destination of a forwarded call.Call Forwarding | Settings | only external calls
External calls to the group are forwarded. Internal calls are not forwarded.
Call Forwarding | Settings | Cascading
If call forwarding has been configured for the internal destination of an existing call forwarding, it is possible to reroute already forwarded calls (cascading).
Calls also will be rerouted to the new call forwarding destination. During cascading, the PBX memorises the subscribers who have already been called for this call. If the subscriber is the destination of a call forwarding again, the call ends with the previous destination.
The caller hears the dial tone until the call is accepted. If the destination is busy or the maximum call duration has been reached, a busy signal is issued.
Note: When switched off, cascading does not take place. Calls end with the entered destination.Call Forwarding | Settings | CF on group call
Calls directed to a group of which the group is a member will be forwarded to the CF destination of the group.
Call Forwarding | immediately | Destination number:
Internal and external calls to the group are forwarded immediately to the entered destination number.
Call Forwarding | on busy | Destination number:
Internal and external calls to the group are forwarded on busy to the entered destination number.
Call Forwarding | on no reply | Destination number:
Internal and external calls to the group are forwarded after the entered delay time to the entered destination number.
Delay time for CF on no reply
Call forwarding after the waiting time entered here in sec.
Call Forwarding | on all logged out | Destination number:
Internal and external calls to the group are forwarded to the entered destination number, if all group members are logged out.