Emergency Calls
The emergency numbers set up on the PBX are used for emergency calls. These calls are handled in a special way.
Depending on the configuration, emergency calls can be made either with or without dialling the exchange line access number. This has the benefit that even people who don't know how to use exchange line access numbers can make emergency calls.
A system phone can also be used to make emergency calls if the screen lock is switched on (optional, see phone's instructions).
Users who cannot usually make external calls can make emergency calls if the appropriate exchange line authorisation is enabled.
Note: If you want to prevent emergency numbers from being dialled (e.g. to an external subscriber on the same PBX), set up a call restrictor for each individual emergency number.Emergency calls are then only transmitted via external connections/providers/accounts on which emergency call ability is enabled. If the telephone cannot make an emergency call, the subscriber is informed by an announcement.
Emergency calls can be configured to take priority over other calls. If necessary, a call can be interrupted to enable an emergency call to be made.
The phone number is always sent along with an emergency call. If number presentation suppression is switched on, it is disabled automatically when the emergency call is made.
Note: Local service numbers, such as numbers for doctors or local authorities are also increasingly being added to the emergency numbers. These service numbers can also be set up in the PBX and, like emergency numbers, dialled either with or without the exchange line access number, depending on the configuration. However, calls to service numbers are not handled like emergency calls. If you want to prevent service numbers from being dialled (e.g. to an external subscriber on the same PBX), set up a call restrictor for each individual service number.Configuration procedure:
•switch emergency call ability for external connections, providers and accounts on/off.
−Using the Configuration Manager (on the following pages)
−Public switched tel. networks > ISDN > PTMP connection
−Public switched tel. networks > ISDN > PBX base numbers/trunk bundles > Configure
−Public switched tel. networks > VoIP > provider > Configure
−Public switched tel. networks > VoIP > Accounts > Configure
•Set up emergency calls.
−Using the Configuration Manager (Public switched tel. networks > Emergency Calls)
Note: Public emergency numbers are set as default settings when you select the country settings, when commissioning the PBX. These numbers cannot be deleted. You can only enter different public emergency numbers as default settings by changing the country settings at a later point in time. Be aware of any possible conflicts between the country-specific emergency numbers and the existing internal dial plan. If necessary, assign new "Internal numbers".•If necessary, configuring the country in which the PBX is operated.
−Using the Configuration Manager (Administration > Dealer and operator data)
•Input your own emergency numbers.
−Using the Configuration Manager (Public switched tel. networks > Emergency Calls)
•If necessary, entering service numbers.
−Using the Configuration Manager (Public switched tel. networks > Emergency Calls > Service numbers)
•Configure exchange line authorisations.
−Using the Configuration Manager (on the following pages)
−Subscriber (scr.) > Features > Exchange line settings
−Groups > Features > Exchange line settings
•If necessary, enabling the function "Prevention of emergency calls".
−Using the Configuration Manager (Subscriber > Features > Exchange line settings)
•Manage and assign audio files for announcements.
−Using the Configuration Manager (on the following pages)
−Functions > Music on Hold/announcements > File management
−Functions > Music on Hold/announcements > File assignment > Emergency call
−Using a character string on the internal phone (see )
Note: The PBX is supplied with announcements in English and German. You can create other announcements in the local language at a later point in time.