Settings
Proceed as follows:
• Separately for Automatic Receptions
• Using the Configuration Manager (page Functions > Automatic Receptions > Configure)
Requirements:
• A configured automatic reception
Announcement
Select the greeting to be played to callers. Make your selection from the announcements for automatic receptions and the announcements before answering.
Note: Under some circumstances, a greeting with background music may cause errors because the audible touch tones cannot be properly recognized, or parts of the music may be interpreted as touch tones.Max. number of external calls on hold in parallel
Specifies how many external calls can be kept on hold at the same time. The caller hears the busy signal if this number is exceeded. External calls on hold are calls that have either not yet been transferred or calls that have been transferred back to the automatic reception. This restriction does not apply to internal callers and to callers transferred by a superordinated reception.
Max. number of the repetitions per call
Specifies how often the greeting is played if the caller does not input a valid number. The system react as if the destination was busy/did not reply, after the announcements and the subsequent waiting time has elapsed.
Waiting time between the announcements or until transfer to the default destination
Specifies how long the PBX waits (in seconds) for a valid input between and after the announcements.
Reaction if the destination is busy/does not reply
If the caller enters a valid suffix dialling digit, the destination subscriber is notified that a call is present.
If the call is not answered, the announcement if the destination is busy/does not reply is played.
If the destination is busy, call waiting is enabled provided that the destination subscriber has enabled this function. If he rejects the call waiting call, the announcement if the destination is busy/does not reply is played.
Note: For internal calls, it is tried to reach the destination number for max. 2 minutes, external calls for max. 8 minutes. This time depends on the settings made. VoIP and ISDN subscribers, for example, can only be called for 3 minutes if the call is not answered.The system then reacts according to the following setting.
End of the call
Three short busy signals are played and the PBX ends the existing call.
Call default destination
The PBX transfers the existing call to the default destination number entered below. If the call is not answered there either, three short busy signals are played and the PBX ends the existing call.
Note: If the destination number and the default destination number are identical, the PBX cuts off the call without calling again.Repeat Automatic Reception
The PBX transfers the existing call to the automatic reception that was called previously.
Announcement if destination is busy/does not reply
Select the announcement to be played to a caller if the destination is busy or does not reply. Make your selection from the announcements for automatic receptions and the announcements before answering, or do not select an announcement.
Default destination number
Possible entries:
Internal number of a subscriber
Internal number of a group
Internal number of a voice mailbox
Internal number of another automatic reception
Note: Note that an internal subscriber or a group must have at least Only incoming, with emergency call exchange line authorisation to enable them to answer a call transferred by the automatic reception. Note: An external destination number can be reached by entering an internal destination which is forwarded to an external one (e.g. via call forwarding (subscribers or groups) with the required external phone number as destination number).Music on Hold during the ringing period
If the Music on hold during the ringing period option has been enabled, a caller transferred by the automatic reception will only hear the music on hold during this process (pressing the R key, dialling the internal number, and ringing period).
Note: When switched off, the caller hears the call tone during the call phase.