Exporting Service Data
Proceed as follows:
• Using the Configuration Manager (page Administration > Service data)
If the PBX exhibits a malfunction which is not caused by incorrect operation or external influences, the service data can be used to diagnose the malfunction.
Note the following legal notes before saving the service data.
The service data include, amongst others, the following legally especially protected components:
• Configuration of the PBX
• Names of internal subscribers
• Passwords of PBX, subscribers, VoIP accounts and VoIP subscribers
• Address books of the PBX
• Connection data sets with destination, source, and time information of a telecommunication connection
All PBX subscribers must be informed prior to storing the service data that transmission of this content takes place and by whom the data obtained is processed.
If you want to provide the service data to your specialised dealer or to the manufacturer for error analysis, you must ensure that the legal requirements are met.
Proceed as follows:
1.Accept the legal notes by entering ok in the entry field.
2.Click Download service data.
3.Save the file.
Import FTP directory
The service data is imported together with the FTP directory.
Note: If the FTP directory is too full, importing the service data may fail.Export of Announcement Directory
The service data is exported together with the directory of announcements and music on hold.
Note: Too large amounts of data due to a larger number of WAV-files in this directory may result in a longer download. Do not choose this option, if this is not wanted.