Recording the D-Channel Protocol
A D-channel protocol can be started to record and display control and management information about the connections to the PBX e.g. to display errors. You will thus be able to see the error type, and maybe even its cause, from the list of transferred information.
Proceed as follows:
• Using the D-channel decoder PC programme
Requirements:
• D-channel decoder PC programme installed (see Auerswald: Auerswald Service Portal, FONtevo: FONtevo)
• Logging enabled function switched on in the PBX
• D-channel option selected in the PBX
1.Start the D-channel decoder computer programme.
2.Click Start.
3.In the Interface list field, select the IP option.
4.Enter the IPv4 address or, as of decoder version 2.6.7, the IPv6 address of the PBX in the IP Address entry field.
Note: If a port is present, omit it when you enter the IP address.5.Click OK.
The protocol log is displayed.
6.Click Pause to stop the protocol being recording.
Further steps:
• The technical departments (Service and Development) can use this file to perform troubleshooting. If the cause of the error cannot be found in the protocol, your specialised dealer or the Service Department (see Auerswald Service Portal) will set additional categories and record an extended protocol.