Announcement before Answering
This function allows a greeting message to be played to the caller before accepting the call and/or if all group members are busy.
The call is first accepted by the PBX (the external caller is charged from now on). The caller hears the announcement before answering (e.g., with information about the company). Afterwards, the caller hears Music on Hold or the call tone again (if the line is busy, he is put into the waiting loop after the announcement before answering). As soon as one of the called phones accepts the call (or if busy, finishes the call before that), he is connected to the caller.
After the announcement before answering, the caller is put on hold by the PBX for max. 8 minutes. If the call is not taken within these 8 minutes, it is disconnected. The on hold time is reduced if internal subscribers are ringing but not taking the call. Then the caller is rejected after less than 8 minutes.
Note: If the announcement before answering is enabled, it may be necessary to use the Busy-on-Busy function to limit the number of callers that are automatically put on hold in the waiting loop. This prevents more callers being on hold than can be accepted within a reasonable time. If, for example, two phones are logged into the corresponding group and both are in a call, a maximum of four callers will be put into the waiting loop if the limit is six. Callers not put on hold in the waiting loop due to the restriction will directly hear the busy signal instead of the announcement before answering.Proceed as follows for configuration:
• Managing and assigning audio files for announcements.
-Using the Configuration Manager (on the following pages)
-Functions > Music on Hold and Announcements > File management
-Functions > Music on Hold/announcements > File assignment > Ann. before answering
-Using a character string on the internal phone (see Announcement before Answering)
• Configuring announcement before answering.
-Using the Configuration Manager (page Groups > Properties > Reachability)
• Switching announcement before answering on.
-Using the Configuration Manager (page Groups > Properties > Reachability)
-Using the menu/function key on a system phone (optional, see the phone manual)
• Switching announcement before answering for fallback on.
-Using the Configuration Manager (page Public switched tel. networks > Call distribution)
• If necessary, switching Busy-on-Busy on.
-Using the Configuration Manager (page Groups > Properties > Reachability)