Using an Internal or External Phone (Remote Access) to Operate and Query a Voice Mailbox
The voice messages of a voice mailbox can be queried by means of an internal or external phone (remote access). Using various announcements, the caller is guided through the query menu. Besides accessing the messages, it is also possible to operate (e. g. switch on and off) the voice mailbox via phone.
Note: The function remote access is not available for a voice mailbox configured for the function Call recording because no owner can be assigned to this box. The function Call recording is available only in certain countries.Requirements:
• Knowledge of the PIN for accessing the corresponding voice mailbox remotely
• DTMF dialling support on the external phone
1.Call the voice mailbox.
Note: Remote access is also possible with disabled readiness of a voice mailbox. External calls will be accepted after a waiting time of at least 50 seconds (50 seconds or Waiting time for CF on no reply + 10 seconds if longer than 50 seconds).2.Dial * and then the user PIN or the PIN for remote access and dial #.
Note: If the internal phone used for the query is the owner of the voice mailbox, it is not necessary to enter a user PIN or remote access PIN.Various announcements lead you through the remote access menu.
0 | Help menu |
1 | Main menu |
2 | Plays new messages |
3 | Plays all messages |
4 | Goes to previous page |
5 | Repeats currently played message |
6 | Goes to next page |
7 | Deletes currently played message |
8 | Ends playback |
*10 | Disables voice mailbox |
*11 | Enables voice mailbox |
*20 | Recording and changing of announcements |
Note: The default announcement and own announcements are played back. Meanwhile, the following functions are available:# | Selects the currently heard announcement as active |
4 | Goes to previous announcement |
5 | Repeats current announcement |
6 | Goes to next announcement |
7 | Selects the current or free announcement for changing or recording (# save announcement or * cancel) |
*30 | Disables message forwarding |
*31 | Enables message forwarding |
*70 | Deletes messages and voice memos |
*99 | Records voice memos |
Hanging up ends remote access |
Additional function while a message is being replayed:
9 | Plays back the phone number of the caller provided it has been transferred. |
Further options after announcement of the phone number:
# | Initiates call back |
* | Possible call back is cancelled |