Voice Mailbox for Call Recordings
The function Call recording allows to record incoming and outgoing calls and to save them as audio files (*.wav) on a USB data storage device.
A for this configured voice mailbox with an assigned call recording channel undertakes the record.
Note: The function Call recording is available only in certain countries via activation.Recording
The recording of an incoming call starts when the subscriber being called picks up the call. Therefore, it is only recorded what the caller hears at a successful connection.
The recording of an outgoing call starts with the utilization of the exchange line channel meaning that call progress sounds are recorded as well.
Internal calls and attempted exchange transfers (e.g. query calls) are not recorded.
The following meta data is available for all records:
• Phone number of the external caller
• Phone number of the subscriber answering the call
• Date of record
• Point of time of beginning of record
• Duration of call in format hh:mm:ss
The listed meta data is part of the data name of a record.
The maximum length of a record is 99 minutes.
Each voice mailbox has a maximum of 50.000 possible records.
Automatic clean-up of record data
The available settings are the same for both types of voice mailboxes (usage as answering machine or for call recording).
Encryption
The recorded data is stored unencrypted on the USB data storage device.
Unauthorised access to the data storage device and the data stored on it is prevented by encryption.
The encryption takes place via a password for the whole partition of the data storage device. After formatting of the data storage device, the partition is encrypted.
If the password is changed, access to the existing data is no longer possible.
Administrator and Owner of the voice mailbox and the recordings
Administrator
Only the administrator of the PBX is authorised to listen to and to manage the voice mailbox.
Owner
No owner can be assigned to a voice mailbox for call recordings.
If at a later point of time a voice mailbox for call recordings is turned into a box with the function answering machine, an owner or several owners can be assigned. After confirmation all existing recordings on this box are deleted.
Channels
For each voice mailbox for call recordings a call recording channel or a MSN must be assigned.
As default, 4 VoIP channels for 4 analogue exchange lines are set for call recordings.
The necessary channels are permanently reserved in the PBX and are not available for voice mailboxes with the function answering machine or additional calls.
Configuration procedure:
• Activating the function call recordings
-Using the Configuration Manager (page Administration > Activation)
• Creating and preparing a voice mailbox for the function call recordings
-Using the Configuration Manager (page Devices > Voice mail and fax boxes > Phone numbers)
• Assigning a connection to the voice mailbox and therefore setting the function Call recordings
-Using the Configuration Manager (page Public switched tel. networks > Analogue > Phone numbers)
-Using the Configuration Manager (page Public switched tel. networks > ISDN > PTMP connection)
-Using the Configuration Manager (page Public switched tel. networks > ISDN > Extension numbers PTP connection)
-Using the Configuration Manager (page Public switched tel. networks > VoIP > Accounts > Configure)
• Making settings for saving and encryption, if necessary
-Using the Configuration Manager (page Devices > Voice mail and fax boxes > Basic settings)
• Making settings for the maximum recording capacity, if necessary
-Using the Configuration Manager (page Devices > Voice mail and fax boxes > Properties)