Status VoIP accounts

Proceed as follows:

• Using the Configuration Manager (

Monitoring > Status VoIP accounts)

Requirements:

• Configured VoIP account (Public switched tel. networks > VoIP > Accounts)

It is displayed:

• STUN request

• Registration

• last outgoing call

Note: When opening the page it first shows the status which is automatically updated every 30 seconds.

The first steps are the DNS request and an evaluation of the DNS server response.

	Registration in progress
	Registration successful
	Error, for example caused by: • DSL modem defective • Faulty network configuration of the PBX

If this is not effective, please check the status of the individual areas.

STUN request

	Flawless STUN request. The firewall permits traffic with the SIP transport protocol.
	No STUN server entered for the VoIP provider.
	Error, for example caused by: • STUN server offline • Faulty STUN server IP address/URL • Provider-specified port not specified • STUN server reports faulty responses • Firewall blocks SIP transport protocol or otherwise does not allow Voice over IP

Registration

	REGISTER request successful
	Faulty STUN request. Current status must be checked again. Note: Some providers have STUN disbaled.
	Error, for example caused by: • Registrar offline. Outgoing calls might be possible (STUN request and outbound proxy successful). Incoming calls not possbile (no phone number at the registrar of the provider). • Faulty domian settings • Faulty account data (check user name, password and authentication ID) • VoIP provider blocks multi registrations caused by multiple restarts of the PBX in a too short time.

last outgoing call

	INVITE request was answered by the VoIP provider
	unclear, e. g. caused by: • No call has been made via this account yet. • Faulty STUN request. Current status must be checked again.
	Error, for example caused by: • Outbound proxy offline • Faulty outbound proxy settings • Faulty domain settings • Faulty account data (check user name, password and authentication ID) • Outbound proxy currently inactive (e. g. maintenance work) • Account blocked