Waiting Field Function
Callers can be parked in the waiting field either automatically or by pressing a key and then be retrieved again or transferred. The waiting field is operated using one or more waiting field receptions.
Call acceptance in the waiting field is carried out as follows:
• If all of the waiting field receptions have been switched off, the phones ring according to normal call distribution.
• After switching on one or more waiting field receptions, the calls in the respective waiting field are signalled on the waiting field keys of the enabled waiting field receptions.
Important: After switching on the waiting field reception, any call forwarding for subscribers configured for the phone, parallel calls as well as the do-not-disturb function are switched off. A rework time configured for the group does not work. Not until the waiting field reception is switched off (on the phone) will these functions (for example, call forwarding on an answering machine) become available again. The function in question (except parallel calling, rework time) must be switched on again. Important: For existing calls, incoming exchange line calls are signalled by blinking LEDs and also by an attention tone, if enabled. For multiple active waiting field receptions, a caller placed in the waiting field is also signalled in the other waiting field receptions by the attention tone.• The caller can be accepted normally by picking up the receiver or placed in the waiting field by pressing the associated waiting field key. If the automatic call acceptance is set to on busy or according to a time, callers are also automatically placed in the waiting field.
• A caller who has been placed in the waiting field, hears hold music. If a group is configured as waiting field reception and announcement before answering is enabled, the caller hears the announcement before answering first.
• A caller is kept a max. of 16 minutes without interruption in the waiting field. If the waiting time is not interrupted by a call to the waiting caller or the call is forwarded, the connection is disconnected.
• You are reminded that the subscriber is still waiting by a short tone once per minute.
• Press the corresponding waiting field key to initiate a call with a caller in the waiting field.
• An external caller in the waiting field can be rerouted internally as normal. If the line of the person being called is busy, the external subscriber can be placed in that person's queue. If the person being called does not accept the call, the external caller is put back in the waiting field. This is signalled by an attention tone, if enabled.
• If there is no one in the waiting field, you can make calls as normal and use the keys on the phone without limitations.
• As long as information about a call in the queue is showing on the display (LED lights up in yellow), several of the keys are without function and as soon as you picked up the receiver, you are connected to the call in the queue. You can prevent this by pressing the Exit key. After this, the LED lights up in red and the display is in the idle state. Now you can make a call as normal, for instance, by selecting a phone number from the phone book.
Note: If the waiting field function has been enabled, the LAN TAPI function will not be available for the enabled extensions.Requirements:
• System phone, that supports function keys for reception phones (optional, see the phone manual)
Proceed as follows for configuration:
• Creating a group for the waiting field.
-Using the Configuration Manager (on the following pages)
-Groups > Phone numbers
-Groups > Properties > Basic settings
Note: To avoid user errors, all subscribers should be Permanently logged in.• Managing and assigning audio files for announcements.
-Using the Configuration Manager (on the following pages)
-Functions > Music on Hold and Announcements > File management
-Functions > Music on Hold/announcements > File assignment > Ann. before answering
-Using a character string on the internal phone (see Announcement before Answering)
• Configuring announcement before answering for the group.
-Using the Configuration Manager (page Groups > Properties > Reachability)
• Configuring call distribution for the group.
-Using the Configuration Manager (page Public switched tel. networks > Call distribution)
• Selecting the group for the waiting field and making settings for the waiting field.
-Using the Configuration Manager (page Functions > Waiting field)
• On each waiting field reception, assigning one or more waiting field keys and one internal waiting field key (optional, see manual for the phone).