Softphone

Buch1 > Functions, Uses, Concepts > Softphone

Softphone

This PBX supports the operation of the Auerswald COMfortel SoftPhone.

COMfortel SoftPhone

Important: You need licences for the COMfortel SoftPhone. You can purchase these here:Auerswald Shop.

The COMfortel SoftPhone is a multi-platform client for Windows, Android and iOS.

The COMfortel SoftPhone is provisioned via the PBX.

The registration data for the COMfortel SoftPhone can be sent to the subscriber by e-mail.

Thanks to the proxy service, the COMfortel SoftPhone is also available on the smartphone regardless of the location. No VPN connection is needed.

Further information on the COMfortel SoftPhone operation can be found in the COMfortel SoftPhone Operation Manual. You will find this in the Internet under: Auerswald Support/FONtevo Support.

For more information on the proxy service via the Auerproxy server, please refer to the COMpact PBX data protection declaration. You will find this in the Internet under: Auerswald Support/FONtevo Support or here: Overviews > Privacy Statement.

Requirements for the transfer of e-mails

•configured outgoing mail server

Further help under E-mail

•Configured DNS server and, if necessary, an HTTP proxy server

Instructions of use are in DNS Configuration

Instructions of use are in HTTP Proxy Configuration

Configuration

Requirements:

•enabled provisioning server (Subscriber (scr.) > IP provisioning > Settings > Provisioning server active)

•with SIPS/SRTP enabled: RTP encryption "Only unencrypted" for the COMfortel SoftPhone (Subscriber (scr.) > Features > VoIP settings > RTP encryption)

•Generated provisioning file for the COMfortel SoftPhone

•Activate COMfortel SoftPhone licences

−Administration > Activation

•Activate the proxy service to use the COMfortel SoftPhone.

−Administration > VoIP configuration > Proxy server for COMfortel SoftPhones > Use proxy

•Generate provisioning file for the COMfortel Softphone

−Subscriber (scr.) > IP provisioning > File management > New

−Assign file name

−Use for device type: COMfortel SoftPhone

Further help under Provisioning files

•Create and configure a new subscriber.

−Subscriber (scr.) > Phone numbers > New

−Add subscriber: Assign phone number

−Name: Assign name for the COMfortel SoftPhone

−Module / Port: VoIP

−Device type: COMfortel SoftPhone

−Provisioning file: provisioning file generated for the COMfortel SoftPhone.

Note: The COMfortel SoftPhone cannot be set up without assigning the provisioning file.

•Enter an e-mail address for sending the COMfortel SoftPhone registration data.

−Subscriber (scr.) > Phone numbers> Select COMfortel SoftPhone >Configure > Basic Network Settings > E-mail address: Enter e-mail address >Send e-mail

•Install Softphone in the device.

The installation file for the COMfortel SoftPhone can be found on the Internet at Auerswald Support/FONtevo Support. COMfortel SoftPhone Mobile: The clients are installed via the Google Play Store or Mac App Store.

•Enter user name and password in the softphone.

Note: The registration data for the COMfortel SoftPhone is sent to the subscribers by e-mail when the phone is set up, provided an e-mail address has been stored in the PBX and the sending of an e-mail has been initiated. After changing the password, the sending can be restarted afterwards:

−Subscriber (scr.) > Features> select subscriber > Basic Network Settings > E-mail address: Enter e-mail address >Send e-mail

Note: The registration data can be copied here:

−Password:Subscriber (scr.) > Features> select subscriber > Basic Network Settings > Display PIN and passwords: Password

−User name:Subscriber (scr.) > Features> select subscriber > VoIP settings > SIP user name

The PBX supports softphones from other manufacturers (also called soft clients). These are listed as Standard VoIP phones. The functions may be restricted.