Using an Internal or External Phone (Remote Access) to Operate and Query a Voice Mailbox
The voice messages of a voice mailbox can be queried by means of an internal or external phone (remote access). Using various announcements, the caller is guided through the query menu. Besides accessing the messages, it is also possible to operate (e.g. switch on and off) the voice mailbox via phone.
Requirements:
•Imported voice file (*.fs)
•Knowledge of the PIN for accessing the corresponding voice mailbox remotely
•DTMF dialing support on the external telephone
1.Call the voice mailbox.
Note: Remote access is also possible with disabled readiness of a voice mailbox. External calls will be accepted after a waiting time of at least 50 seconds (50 seconds or Delay time for CF on no reply + 10 seconds if longer than 50 seconds).2.Dial * and then the user PIN or the PIN for remote access and #.
Note: If the internal phone used for the query is the owner of the voice mailbox, it is not necessary to enter a user PIN or remote access PIN.Various announcements lead you through the remote access menu.
0 | Help menu |
1 | main menu |
2 | Plays new messages |
3 | Plays all messages |
4 | Goes to previous page |
5 | Repeats currently played message |
6 | Goes to next page |
7 | Deletes currently played message |
8 | Ends playback |
*10 | Disables voice mailbox |
*11 | Enables voice mailbox |
*20 | Recording and changing of announcements The following rules / restrictions apply: •Internal owners or users of a box automatically have the rights to administrate the announcements and do not need a PIN for this menu. •Internal callers who are not users of this box must dial the PIN of a box user with administration rights in order to gain access to the menu. •External callers who transmit the remote inquiry PIN have no rights to administer the announcements and receive the announcement "No authorisation". •External callers who transmit the user PIN of a user (with administration rights) to the box receive the rights to administrate the announcements and gain access to this menu. |
Note: The default announcement and own announcements are played back. Meanwhile, the following functions are available:# | Selects the currently heard announcement as active |
4 | Goes to previous announcement |
5 | Repeats current announcement |
6 | Goes to next announcement |
7 | Selects the current or free announcement for changing or recording. (# save announcement or * cancel) |
*30 | Disables message forwarding |
*31 | Enables message forwarding |
*70 | Deletes messages and voice memos |
*99 | Records voice memos |
Hanging up ends remote access |
Additional function while a message is being replayed:
9 | Plays back the phone number of the caller provided it has been transferred. |
Further options after announcement of the phone number:
# | Initiates call back |
* | Possible call back is cancelled |