Expalanations and Setting Options
For a CTI solution, the PBX can be connected to a local network (CTI server and CTI clients). This requires CTI software, e. g. PBX Call Assist / 2. Alternatively, we recommend the following software manufacturers:
• ESTOS (estos)
• ilink (ilink)
The LAN-TAPI provides the TAPI 2.1 interface over the Ethernet port on the PBX.
A Microsoft server then distributes the functionality throughout the network (third party network connection) onto the separate Microsoft computers so that telephony software, e.g., PBX Call Assist / 2 or other TAPI applications can use the TAPI functions. The PBX is addressed by the server over the Ethernet interface. When a user wants to dial from the client PC, the command is forwarded to the server. The server signals this to the PBX which then establishes the connection.
LAN-TAPI supports the following phones connected to the PBX:
• IP and ISDN system phones
• ISDN phones
• Analogue phones
• Standard VoIP phones (SIP)
LAN-TAPI supports the following functions:
• Display of the called MSN (multi-company operation)
• Call forwarding (CFU, CFB, CFNR)
• Call deflection (forwarding before call acceptance)
• Transfer
• Conference call
• Toggling between conversations
• Monitoring (status display of the extensions)
• Pick-up
• Do-not-disturb
• Blind transfer using ESTOS
Important: The possible functions are dependent on the end devices/applications used.Proceed as follows for configuration:
• Making settings for LAN-TAPI.
-Using the Configuration Manager (page Fonctions > LAN-TAPI)
• Installing TAPI driver (TSP).