Statut comptes VoIP
Proceed as follows:
• Using the Configuration Manager (
Surveillance > Statut comptes VoIP)
Surveillance > Statut comptes VoIP)Requirements:
• Configured VoIP account (Réseaux publics > VoIP > Comptes)
It is displayed:
• Demande STUN
• Enregistrement
• dernier appel sortant
Note: When opening the page it first shows the status which is automatically updated every 30 seconds.The first steps are the DNS request and an evaluation of the DNS server response.
 | Registration in progress |
 | Registration successful |
 | Error, for example caused by: • DSL modem defective • Faulty network configuration of the PBX |
If this is not effective, please check the status of the individual areas.
Demande STUN
| Flawless STUN request. The firewall permits traffic with the SIP transport protocol. |
| No STUN server entered for the VoIP provider. |
| Error, for example caused by: • STUN server offline • Faulty STUN server IP address/URL • Provider-specified port not specified • STUN server reports faulty responses • Firewall blocks SIP transport protocol or otherwise does not allow Voice over IP |
Enregistrement
| REGISTER request successful |
| Faulty STUN request. Current status must be checked again. Note: Some providers have STUN disbaled. |
| Error, for example caused by: • Registrar offline. Outgoing calls might be possible (STUN request and outbound proxy successful). Incoming calls not possbile (no phone number at the registrar of the provider). • Faulty domian settings • Faulty account data (check user name, password and authentication ID) • VoIP provider blocks multi registrations caused by multiple restarts of the PBX in a too short time. |
dernier appel sortant
| INVITE request was answered by the VoIP provider |
| unclear, e. g. caused by: • No call has been made via this account yet. • Faulty STUN request. Current status must be checked again. |
| Error, for example caused by: • Outbound proxy offline • Faulty outbound proxy settings • Faulty domain settings • Faulty account data (check user name, password and authentication ID) • Outbound proxy currently inactive (e. g. maintenance work) • Account blocked |