Reachability
Property of the group
Opens the configuration of the single function for all groups.
Further help under GroupsProperty of the profile
Opens the configuration of the single function for all profiles.
Further help under ProfilesProfile-controlled
The profile setting overrides the group setting.
Note: When switched off, the setting made for the group is valid.Further help under ProfilesFurther help under GroupsReserved call channels
Number of reserved external VoIP channels for the group. The reservation can only be made on one account and the associated provider. These call channels are only available for users who are logged in this group as outgoing.
Further help under Reserved call channelsBusy-on-Busy
Callers are put through depending on the following factors:
•Number of available group members: The number is determined for each call. Incoming logged-in group members with at least one registered telephone are taken into account.
•Number of active connections: The number is made up of active connections of the group members and (if announcement before answering is enabled) callers who were automatically answered and connected to the waiting loop.
deactivated
Callers get busy as soon as the number of active connections equals the number of available group members.
Exception: If announcement before answering is enabled, the reachability of the group and thus the calls connected to the waiting loop is unlimited.
dynamically
Callers get busy as soon as the number of active connections equals the number of available group members.
busy from x connections on
Callers get busy as soon as the number of connections set here is reached.
Further help under Busy-on-BusyAnnouncement before answering
Off
When calling a group, no announcement is played. Available group members are immediately called. If all group members are busy, the caller hears the busy tone.
On busy
When calling a group, an announcement is played only if busy. Available group members are immediately called. If all group members are busy, an announcement is played for greeting. After the announcement, the caller is put on hold and hears Music on Hold.
Always
When calling a group the caller always hears the announcement for greeting. If group members are available, they are called. If all the group members are busy, the caller is put on hold after the announcement.
Further help under Announcement before answeringAnnouncement before answering | Call signalling
Immediately
The call is signalled during the announcement.
After Announcement before Answering
The call is signalled after the announcement when the caller hears Music on Hold.
Further help under Announcement before answeringAnnouncement before answering | Selection of announcement
Announcement which is played for the caller as greeting.
Further help under Announcement before answeringRework time
Time that a group member cannot be called after an incoming internal or external call (e.g. for call rework). During this time, the Do-not-Disturb function is enabled for the user.
Note: The rework time can be cancelled at any time by switching off the Do-not-Disturb function (e.g. using a function key at the system phone).Note: The following characteristics apply for the devices COMfortel 3200/3500: Enabling this function on the telephone is not displayed in the web interface of the PBX. Enabling this function in the web interface of the PBX has no influence on the telephone (status is not displayed under the function keys)Maximum Hold time after Announcement before answering
Specifies the maximum length of time that the PBX will put on hold after the announcement before answering. If the call is not taken within this time, it is disconnected. This applies to the period in which no group member is available. If a group member becomes free, the normal call duration applies instead of the hold time (depending on the ringing end device).
Further help under Announcement before answeringBlocklist | incoming
A caller, who transmitted one of the phone numbers entered in the selected blocklist or no number, is rejected.
None
No blocklist is used for group members logged in as outgoing.
Like user
The blocklists selected for the users are used.
Existing blocklists
Selection of an already created blocklist.
Edit | Block- and allowlists
Opens the overview and the configuration of all block- and allowlists.
Further help under Block- and allowlistAllowlist | incoming
The Do-not-Disturb function does not apply to callers who use one of the phone numbers entered in the selected allowlist.
None
No allowlist is used for group members logged in as outgoing.
Like user
The allowlists selected for the users are used.
Existing allowlists
Selection of an already created allowlist.
Edit | Block- and allowlists
Opens the overview and the configuration of all block- and allowlists.
Further help under Block- and allowlistMulti-path call forwarding | Destination number:
Internal and external calls to the group are signalled additionally to the entered destination number.
Note: Multi-path Call Forwarding for a group is executed during the entire calling period independent of the call strategy for the group. It is not executed if the group itself is the destination of a forwarded call.Further help under Multi-path call forwardingCall forwarding | Settings | only external calls
External calls to the group are forwarded. Internal calls are not forwarded.
Further help under Call forwardingCall forwarding |Settings | CF on group call
Calls directed to a group of which the group is a member will be forwarded to the CF destination of the group.
Further help under Call forwardingCall forwarding | CF immediately | Destination number:
Internal and external calls to the group are forwarded immediately to the entered destination number.
Further help under Call forwardingCall forwarding | CF on busy | Destination number:
Internal and external calls to the group are forwarded on busy to the entered destination number.
Further help under Call forwardingCall forwarding | CF on no reply | Destination number:
Internal and external calls to the group are forwarded after the entered delay time to the entered destination number.
Delay time for CF on no reply
Call forwarding after the waiting time entered here in sec.
Further help under Call forwardingCall forwarding | on all logged out | Destination number:
Internal and external calls to the group are forwarded to the entered destination number, if all group members are logged out.
Further help under Call forwarding