Overview of Functions
Call forwarding allows calls to be forwarded, e.g. to a smartphone.
The PBX supports three different call forwarding types:
•Call Forwarding for users
•Call Forwarding for groups
•Call Forwarding for external numbers
As there can be many different reasons for not accepting a call, for example, the user in question is not present or is on another line, three call forwarding types are provided:As there can be many different reasons for not accepting a call, for example, the user in question is not present or is on another line, three call forwarding types are provided. A different destination can be configured for each call forwarding type.
The various call forwarding types work individually or in combination as follows:
•immediately: The phone being called does not ring. The call is forwarded immediately.
•on busy: The call is forwarded immediately but only if the phone being called is busy.
•on no reply: The phone being called rings for a certain time. If the call is not accepted, it is forwarded.
•on busy and on no reply at the same time: Both types are effective. The call is forwarded to the different, appropriate telephone numbers, depending on which situation occurs – the telephone is busy or nobody answers.
•immediately is enabled in addition to on busy and/or on no reply: all of the calls are forwarded immediately. In this case, the other call forwarding types are overridden, but remain enabled.
−immediately is disabled: the other types that are still enabled are again applicable.
Note: Call forwarding on no reply also works if an IP telephone assigned to the user is not registered. In this case, the configured call forwarding is carried out immediately. Setting up call forwarding for no reply is therefore useful, for example, for home workstations with a COMfortel SoftPhone on the PC or for other VoIP telephones that are not currently registered.