Doctor's surgery
For doctors' surgeries, the PBX provides a range of different functions to reduce the practise team's workload and improve patient comfort.
Arranging appointments, ordering prescriptions and patient information
The automatic reception function receives calls and connects callers with their required destination. If the Announcement before answering function is switched on, calls are placed directly in a waiting loop instead of being rejected if the line is busy. Alternatively, the destination device can be a voice mailbox, which either records a message or plays back an announcement, to provide information.
To ensure that the correct information always comes at the right time, different announcements and availability can be set, for example, for holidays and times outside of surgery hours. These can then be enabled either manually or at specific times.
Announcements in the waiting room and consulting room
The InterCom function enables announcements from every internal phone to be made to phones that support this function, such as COMfortel D-series or COMfortel M-series (DECT) phones. Alternatively, loudspeaker announcements can be made via a loudspeaker or an active loudspeaker unit.
Priority for emergency calls
The emergency priority circuit gives calls to the configured emergency numbers priority over all other calls. If required, a call can be interrupted to enable an emergency call.
Patients at the door
The PBX makes it possible to operate a connected door terminal system and door opener from every internal telephone. When the door bell button is pressed, a signal can be sent not only to all the connected telephones, but also to external devices such as mobile telephones.