Für eine Behörde bietet die TK-Anlage verschiedene Funktionen, die zu einer besseren Erreichbarkeit führen.

The PBX can manage telephones sited at different locations. Telephones that are not in the same location as the PBX must be configured as external extensions and assigned to a location. The correctly assigned location is necessary, among other things, so that the PBX can properly initiate an emergency call.

In order to be able to securely connect remote devices to the PBX, the PBX offers an integrated OpenVPN server.

If the CLIP no screening function is available for the account, and more than one location is involved, the phone number that is to be transferred can be freely assigned, independent of the connection in use.

The integration of DECT base stations and telephones enables mobility anywhere in the building.

The PBX has even more options for mobile telephony and mobile availability.

The Groups function is used to assign individual users to different teams or departments and to control their availability, among other things, by logging them in or out.

The Rework time attribute can be used to specify that group members cannot be called after they have received an internal or external call (for example, so that additional work can be performed on the call). During this time, the Do-not-Disturb function is enabled for the user.

Different call strategies can be used to assign inbound calls to group members "properly".

The Announcement before answering text greets callers to a group with an announcement. If the line is busy, callers are placed directly in a waiting loop.

Use the Busy on Busy function to specify the maximum number of connections after which group members can no longer be contacted.

If a group of users is to be able to have an external call at any time, call channels can be reserved for this group.

Using pick-up you can take a call on your own phone that was originally sent to another internal telephone or to an own voice mailbox.

The SIP BLF and presence functions display which team members are busy or present.

When the PBX Call Assist CTI software application is installed on the PBX, users can see which team members are present, use video-telephony and share screens and files.

If a caller wants to speak to a specific colleague, their call can be transferred directly to their requested call partner. If necessary, the caller can also be announced by a query call.

The open query call can be used to place callers who are to be transferred in a park position so that the requested call partner can take the call on a different internal telephone.

The automatic reception function receives calls and connects callers with their required destination. If the Announcement before answering function is switched on, calls are placed directly in a waiting loop instead of being rejected if the line is busy. Alternatively, the destination device can be a voice mailbox, which either records a message or plays back an announcement, to provide information.

The call data can also be accessed to keep an eye on costs.