Configure
Internal number
Internal number, freely selectable from the numbers in the internal supply of phone numbers. This number is then used for distributing calls and can be called directly by an internal user.
*Further help under Internal numbers
*Further help under Automatic reception
Name
Freely selectable name. This name is used to identify the automatic reception within the PBX.
*Further help under Automatic reception
Announcement
Select the greeting to be played to callers. Make your selection from the announcements for automatic receptions and the text before answering announcements.
*Note: Under some circumstances, a greeting with background music may cause errors because the audible touch tones cannot be properly recognized, or parts of the music may be interpreted as touch tones.
*Further help under Automatic reception
Max. number of external calls on hold in parallel
Specifies how many external calls can be kept on hold at the same time. The caller hears the busy signal if this number is exceeded. External calls on hold are calls that have either not yet been transferred or calls that have been transferred back to the automatic reception. This restriction does not apply to internal callers and to callers transferred by a superordinated reception.
*Further help under Automatic reception
Max. number of the repetitions per call
Specifies how often the greeting is played if the caller does not input a valid number. The system reacts as if the destination was busy/did not reply, after the announcements and the subsequent waiting time has elapsed.
*Further help under Automatic reception
Waiting time between the announcement or until transfer to the default destination
Specifies how long the PBX waits (in seconds) for a valid input between and after the announcements.
*Further help under Automatic reception
Reaction on busy/on no response of the destination
If an invalid number is redialled or if the destination is busy/does not reply, the announcement if the destination is busy/does not reply is played. The system then reacts according to the following setting.
End of the call
Three short busy signals are played and the PBX ends the existing call with the caller.
Call default destination
The PBX transfers the existing call to the default destination number entered below. If the call is not answered there either, three short busy signals are played and the PBX ends the existing call.
If the destination number and the default destination number are identical, the PBX cuts off the call without calling again.
Repeat Automatic Reception Final amount
The PBX transfers the existing call to the automatic reception that was called previously.
*Further help under Automatic reception
Announcement on busy/on no reply of the destination
Select the announcement to be played to a caller if the destination is busy or does not reply. Make your selection from the announcements for automatic receptions and the text before answering announcements, or do not select an announcement.
*Further help under Automatic reception
Default destination number
Internal phone number the call is transferred to, if no destination has been chosen or optional, if the destination is not available.
The following internal destinations are possible:
User
Group
Voice mailbox
Different automatic reception
*Note: An external destination can be reached by entering an internal destination that is forwarded to an external one (e.g. via call forwarding).
*Further help under Automatic reception
Music on Hold during the ringing period
If the Music on hold during the ringing period option has been enabled, a caller transferred by the automatic reception will only hear the music on hold during this process.
*Note: When switched off, the caller hears the ringtone during the ringing phase.
*Further help under Automatic reception
DTMF | Destination number
Internal phone number to be transferred to after dialling the DTMF suffix dialling digits 0-9.
Alternative value for DTMF 0-9:*. This value allows the caller the targeted redial of an internal number within the relevant phone number range such as for DTMF 4 phone numbers starting with 4.
The following internal destinations are possible:
User
Group
Voice mailbox
Different automatic reception
*Note: An external destination can be reached by entering an internal destination that is forwarded to an external one (e.g. via call forwarding).
*Further help under Automatic reception