Help > Functions and applications > Call Through
Call Through
With Call Through, calls are passed through the PBX. This is used, when you do not want to reach a client via the private smartphone but via the company number. The smartphone calls the PBX and gets connected to the desired connection. Call Through allows the direct redial of any phone number.
This way, the called person does not receive the mobile number but the company number.
The phone number to be transferred is configured in the exchange line routing outgoing and is assigned to the according exchange line routing rule set of the Call Through function. Using the CLIP no screening function (availability on the account provided) allows a free assignment of the phone number to be transferred independently from the used connection.
*Further help under Exchange line routing
Process
Outgoing calls from a mobile telephone are made as follows:
1.Dialling the predefined external number of the PBX for Call Through.
2.The PBX accepts the call and signals this with a special tone.
3.Entering the 6-digit Call Through PIN and *.
4.Based on the transmitted phone number and PIN, the PBX checks whether the caller has the authorisation for Call Through.
5.You will hear the dial tone and you have the following options:
−You dial an internal telephone number.
−You dial an external number with prefix.
6.After checking (block- and allowlist), the connection is established.
*Important: Emergency calls via this function are only possible under certain conditions.
*Further help under Emergency calls
*Description of operation under Call Through
Configuration
•If required, activating CLIP no screening on the account that is to be used for Call Through.
−Exchange lines > Providers and Accounts > > Miscellaneous
•Assigning a phone number of the account for Call Through.
−Exchange lines > Exchange line routing > > Exchange line routing incoming > Call distribution for
*Note: If possible, have the mobile phone operator enter the PBX number as special number (higher cost savings).
•If required, creating an own exchange line rule set for call handling via Call Through.
−Exchange lines > Exchange line routing > Exchange line routing outgoing
•Creating mobile phone numbers as contacts for verifying Call Through users.
−User data > Contacts and assignment
•Configuring Call Through.
−Functions > Call Through