Call on hold
Call parking lets a caller in a park position be transferred so that the desired communication partner can accept the call on another internal phone.
Process
1.The call is first transferred to a phone number that has been previously specified for this function and then parked.
The following rules/restrictions apply:
−Having dialled the park position, you hear the call tone and you can hang up. If there is a busy tone after having dialled the park position, this position is already in use. Press the Flash key or the Query key to get back and dial again the base phone number with a different park position.
−The user assigned to the phone needs an authorisation for call parking.
2.The caller is kept on hold in the PBX and listens to music on hold.
3.The desired call partner can accept the call from a different phone by dialling the phone number to which the call has been transferred before.
The following rules/restrictions apply:
−The user assigned to the phone needs an authorisation for call parking.
Description of operation under Call on holdConfiguration
•Making settings for call parking.
−Internal Devices > Call on hold
•Switching on the authorisation for call parking for the involved internal phones.
−User > Phone numbers > > Configure > Authorisations