Query and Transfer
The PBX requires specifications for the transfer and the query call to be executed as desired.
The correct exchange line routing rule set for the user must support the functions accordingly.
Further help under Exchange line routingThree types of transfer are available:
•Transfer the call with an announcement
•Transfer the call without announcement (blind transfer)
•Query and 3rd Call
Process
Query and Transfer are carried out as follows:
Query call
1.Dialling the call number to which the enquiry call is to be made from an existing call.
2.The first call partner is put on hold and hears the on-hold music.
3.The call is accepted and the connection to the called partner is established.
4.You have the following options:
−You are switching between the two call partners (splitting).
−You end the connection with one of the two call partners and are then connected with the other call partner in each case.
−You hang up and your two conversation partners are then connected.
−One of your two call partners hangs up and you are still connected to the other call partner.
Transfer the call with an announcement
1.Dialling the call number to which the call should be transferred to from an existing call.
2.The first call partner is put on hold and hears the on-hold music.
3.The call is accepted and the connection to the called partner is established.
4.You hang up.
5.The connection with the previous call partner is established.
Transfer the call without announcement (blind transfer)
1.Dialling the call number to which the call should be transferred to from an existing call.
2.The first call partner is put on hold and hears the on-hold music.
3.You hang up.
The following rules/restrictions apply:
−After hanging up, the call number of the person to be transferred is transmitted to the transfer destination.
−COMfortel SoftPhone is transfer destination: Your call number is still displayed at the transfer destination. The call number of the person being transferred is only visible after the call has been accepted.
4.You have the following options:
−The call is accepted and the connection between the called partner and the first call partner is established.
−The call is not answered within 60 seconds and is returned to you. Your phone rings. If you do not accept the call within 60 seconds the call will be disconnected. If your own telephone has become busy in the meantime, the procedure will already be canceled after the first 60 seconds and the call will be disconnected.
Query and 3rd Call
1.Dialling the call number to which the enquiry call is to be made from an existing call.
2.The first call partner is put on hold and hears the on-hold music.
3.The call is accepted and consultation is held.
4.Dialling another number.
5.The query call is put on hold.
6.The call is accepted.
7.You have the following options:
−You end the third call and the connection to the last active call is established.
−You end the third call and the connection to the last held call is established.
−The second and third call partners are connected to each other and the connection with the first call partner is established.
−The third conversation continues and the first and second calls are disconnected.
Description of operation under Query and TransferDescription of operation under Query and 3rd CallConfiguration
•Configuring hook flash time for an analogue phone.
−Telephones > Assignment >