Help > Functions and applications > Call Strategy > Overview of Functions
Overview of Functions
Different call strategies can be set, as it does not always make sense that all phones logged in in a group (e.g. in hotline mode) ring at the same time.
The following call strategies are possible:
All
•All users logged into the group ring simultaneously (except fixed phones)
•Call waiting is applied to all logged-in phones when they are busy
•The call is ended by the network provider (after approx. 2 minutes)
•In the case of call forwarding on no reply, the group call is forwarded to the destination already after the configured delay time
Linear
•All phones logged into a group ring directly one after the other
•Only one phone rings at a time
•Busy users are skipped
•In the case of call forwarding on no reply, the group call is forwarded to the destination already after the configured delay time
Adding
•All users logged into a group ring one after the other delayed by the specified time
•Busy users are skipped
•In the case of call forwarding on no reply, the group call is forwarded to the destination already after the configured delay time
The following properties can additionally be selected for the call strategy, whereby the call strategy All restricts the selection for further properties.
fixed
The order of the called phones depends on the assigned priority.
balancing
The order of the called phones depends on a dynamic priority list. After each call, the phone involved is placed last.
rotating
After the first loop, another one starts. In the second loop, call waiting is applied to the busy users. The call is ended by the network provider (after approx. 2 minutes).
without rotating
After the first loop, the call is disconnected.
Split Group
During the call phase, the group needs to be reachable for further callers. The group is split up so that as many users as possible are available for each call.
without Split Group
A second caller hears the busy signal while the first caller has not been accepted yet (only possible for All).
Configuration
•Configuring call strategy, priority and ringing delay for the existing groups.
−Groups > Phone numbers > > Basic Settings
•If necessary, configuring rework time for the existing groups.
−Groups > Phone numbers > > Reachability