Announcement before answering
This function announcement before answering allows a greeting message to be played to the caller before accepting the call and/or if all group members are busy. If busy, callers are then put on hold in the waiting loop.
The Busy-on-Busy function can be used to limit the number of calls put on hold. This prevents more callers from being connected to the waiting loop than can be answered in the available time. Waiting callers are held for a maximum of 8 minutes.
Further help under Busy-on-BusyProcess
Calls are accepted with announcement before answering in the following way:
1.The call is accepted by the PBX (also if busy).
2.Callers hear an announcement while the free group members are called.
The following rules/restrictions apply:
−The external caller is charged.
−Optionally, free group members can be called after the announcement.
−If all the group members are busy, callers are put on hold after the announcement.
3.As soon as one of the called group members lifts the handset or ends the call beforehand in the event of a busy call, they are connected to the person on hold.
The following rules/restrictions apply:
−Waiting calls are put on hold by the PBX for a maximum of 8 minutes after the announcement before answering. If the call is not taken within these 8 minutes, it is disconnected.
−The on hold time is reduced if internal phones are ringing but not taking the call. Then waiting callers are turned away after less than 8 minutes.
Configuration
•Managing and assigning audio files for announcements. If required, switching on music on hold also during the ringing period.
−Functions > Music on Hold/announcements
•Configuring announcement before answering separately for groups. If required, additionnaly configuring Busy-on-Busy.
−Groups > Phone number > > Reachability
•Configuring announcement before answering configuration-dependent.
−Groups > Profiles > > Reachability
Alternative function on an internal phone:
•Recording, listening to and deleting announcements.
Description of operation under Announcement before answering