Help > Functions and applications > Voice mail and fax boxes > Voice mailbox
Voice mailbox
As an answering machine the voice mailbox accepts incoming calls and stores recorded messages as audio files (*.wav). Up to 500 messages per box are possible.
Announcement texts can be assigned for each box.
On certain phones, new voice messages are signalled by the LED on the message key (optional).
*You will find more information in the instruction of your telephone.
In addition, the user of a voice mailbox can be informed about new voice messages by e-mail or by SIP MWI (optional).
*Further help under MWI
The voice messages of a voice mailbox can be queried by means of an internal or external telephone (remote access). Using various announcements, the caller is guided through the query menu. Besides accessing the messages, it is also possible to operate (e.g. switch on and off) the voice mailbox via telephone.
Process
Requirements:
•Knowledge of the PIN for accessing the corresponding voice mailbox remotely
•DTMF dialling support on the external telephone
1.Call the voice mailbox.
*Note: Remote access is also possible with disabled readiness of a voice mailbox. External calls will be accepted after a waiting time of at least 50 seconds (50 seconds or Delay time for CF on no reply + 10 seconds, if greater than 50 seconds).
2.Select * and then the user or remote access PIN and #.
*Note: If the internal telephone used for the query is the owner of the voice mailbox, it is not necessary to enter a user PIN or remote access PIN.
Different announcements guide through the remote access menu.
*Description of operation under Voice mailbox
Configuration
•Configuring a voice mailbox.
−Voice mail and fax boxes > Phone numbers
•Switching on/off voice mailbox for a user/group.
−User > Phone numbers > > Configure > Voice mail and fax boxes
−Group > Phone numbers > > Voice mail and fax boxes
•Configuring announcement language, remote access, message forwarding E-mail transfer among other things.
−Voice mail and fax boxes > Phone numbers > > Box settings
•Configuring storage management separately for each voice mailbox.
−Voice mail and fax boxes > Phone numbers > > Box settings
•Configuring announcements.
−Voice mail and fax boxes > Phone numbers > > Announcements
−Voice mail and fax boxes > Phone numbers > > Call acceptance/announcement
•Configuring readiness and call acceptance.
−Voice mail and fax boxes > Phone numbers > > Call acceptance/announcement
Alternative functions on an internal phone:
•Switching on/off readiness
•Switching on time control for readiness
•Recording, listening to, deleting announcements for voice mailboxes
*Description of operation under Voice mailbox