Query Calls
A query call works on the same principle as transferring a call with an announcement. It is also similar to a conference call in which there are several users/participants. One or more users are called during an active call, while the other call partners are held in the waiting position and hear the music on hold.
Initiating a query call (during a call)
Call menu >
The active call partner is placed in the waiting position.
Subsequently:
select contact for query call and drag and drop them into the call window conference call/query call area
or
Call menu > > select contact or enter phone number >
Ending the query call and returning to the previous call
Either one of the call partners hangs up the receiver
or
ending active call with
Then get the previous caller out of the waiting position .
Splitting a call (during a query call)
Put the active call on hold on the call menu or main window .
Then get the previous caller out of the waiting position .
Ending one of the two calls
Either one of the call partners hangs up the receiver
or
you can select the call partner for whom you want to end the call >
Connecting the two call partners to each other
Options:
•Initiating a conference: You are taking part in the call.
•Blind transfer: Your call is ended.
Initiating a conference call
Description of the operation under Conference callTransferring a call without an announcement
Description of the operation under Transferring calls